Return Policy

Damages and Issues

Introduction

Welcome to Yshark LLC. This section provides important information about how to report and resolve issues related to damaged, defective, or incorrect items received from our store. Please read carefully to understand the steps and requirements for addressing these issues.

Reporting Damages and Issues

If you receive an item that is damaged, defective, or incorrect, please report the issue to us as soon as possible. Follow these steps to ensure a prompt resolution:

1. Inspect your order upon receipt.
2. Report any damages, defects, or issues within 1 days of receiving your order.

Required Information

When reporting an issue, please provide the following information:

• Your order number
• A description of the issue
• Photos of the damaged, defective, or incorrect item and the packaging
• Any other relevant information (e.g., whether the packaging was damaged upon arrival)

Resolution Process

Once we receive your report, we will take the following steps to resolve the issue:

1. Acknowledgment: We will acknowledge receipt of your report within 1 business days.
2. Review: We will review the information and documentation provided.
3. Resolution: We will determine the appropriate resolution (replacement, refund, or repair) and inform you of the next steps within 2 business days.

Replacement, Refund, or Repair

Depending on the nature of the issue, we offer the following resolution options:

• Replacement: We will send you a replacement item at no additional cost.
• Refund: We will issue a refund to your original payment method.
• Repair: We will arrange for the item to be repaired, if applicable.

Return Shipping

For items that need to be returned, please follow these steps:

1. We will provide you with a prepaid return shipping label.
2. Pack the item securely, including all original packaging and documentation.
3. Attach the return shipping label to the package.
4. Drop off the package at the designated shipping location.

Please note that we cover the cost of return shipping for damaged, defective, or incorrect items.

Exchanges and Refunds

Introduction

Welcome to Yshark LLC. This section provides important information about our exchange and refund policies. Please read carefully to understand the steps and conditions for exchanging an item or requesting a refund.

Eligibility for Exchanges and Refunds

To be eligible for an exchange or refund, items must meet the following criteria:

• Items must be returned within 1 days of receipt.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (e.g., order number, receipt) must be provided.

Exchanges

Process:

1. Contact our customer service team at yshark1978@gmail.com to initiate an exchange.
2. Fill out the exchange authorization form provided by our customer service team.
3. Pack the item securely, including all original packaging and documentation.
4. Ship the item to the exchange address provided.

Conditions:

• Items must be returned within 2 days of receipt.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (e.g., order number, receipt) must be provided.

Shipping Costs:

• The customer is responsible for shipping costs associated with exchanges unless the item was received damaged or incorrect.

Refunds

Process:

1. Contact our customer service team at yshark1978@gmail.com to request a refund.
2. Fill out the refund authorization form provided by our customer service team.
3. Pack the item securely, including all original packaging and documentation.
4. Ship the item to the return address provided.

Conditions:

• Items must be returned within 1 days of receipt.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (e.g., order number, receipt) must be provided.

Refund Method:

• Refunds will be processed to the original payment method within 2 days of receiving the returned item.
• You will receive a confirmation email once the refund has been processed.

Non-Refundable Items

The following items are not eligible for a refund:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items
• Health and personal care items (e.g., cosmetics, hygiene products)
• Digital products (e.g., downloadable software, e-books)
• Gift cards

Contact Information

If you need to report damages or issues with your order, please contact us at:

• Email: yshark1978@gmail.com